Privacy Policy

Last Updated: July 30, 2026

Welcome to SpiceOS. Your privacy is important to us. This Privacy Policy explains how SpiceOS collects, uses, stores and protects your information when you use our website and software platform.

1. About SpiceOS

SpiceOS is a Software-as-a-Service (SaaS) platform that enables restaurants to create their own branded online ordering websites, manage menus, receive customer orders and process online payments using supported payment gateways.

SpiceOS is a technology platform and does not prepare, sell or deliver food.

2. Information We Collect

Restaurant Information

Restaurant Name
Owner Name
Email Address
Phone Number
Business Address
GST Number (if applicable)
FSSAI License Details (if provided)

Customer Information

Name
Phone Number
Email Address (if provided)
Delivery Address
Order Details

Technical Information

IP Address
Browser Information
Device Information
Operating System
Cookies
Website Usage Data

3. How We Use Your Information

We use the information collected to:

Create and manage restaurant accounts.
Process customer orders.
Provide customer support.
Improve platform performance.
Prevent fraud and unauthorized access.
Send important service notifications.
Comply with applicable laws.

4. Payments

Online payments are securely processed through supported third-party payment gateways such as Cashfree.

SpiceOS does not store your debit card, credit card, UPI PIN or banking credentials on its servers.

5. Cookies

SpiceOS uses cookies to:

Keep users logged in.
Remember preferences.
Improve website performance.
Analyze traffic.
Enhance security.

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your data against unauthorized access, disclosure, alteration or destruction.

Although we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

7. Third-Party Services

SpiceOS may integrate with third-party service providers including payment gateways, SMS providers, analytics providers and cloud hosting services.

These providers have their own privacy policies governing the use of your information.

8. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

9. Your Rights

You may request to:

Access your personal information.
Correct inaccurate information.
Delete your account, subject to legal requirements.
Request a copy of your data.

10. Children's Privacy

SpiceOS is not intended for individuals under the age of 18.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

SpiceOS
Email: support@getspiceos.com
Website: https://getspiceos.com