Merchants can cancel their SpiceOS subscription at any time from their dashboard. No further charges will be applied from the next billing cycle.
Since we offer a 14-day free trial for the Starter and Pro plans, we generally do not issue refunds for subscription fees once the paid cycle has started.
Refunds for food orders are strictly between the Customer and the Merchant. SpiceOS provides the interface but does not handle the food transaction funds directly; payments are routed via the merchant’s own payment gateway or collected as COD.